Training for Teams
When it comes to a conflict, prevention is better than the cure. That is where a Conflict Management Training (CMT) comes in.
CMT helps equip individuals, teams and organizations with the skills for engaging and resolving disagreements, building trust and communication, and creating a conflict free work environment. Through training, individuals will learn how to identify and intervene to prevent potential disputes or misunderstandings from escalating into full-blown conflicts. Additionally, individuals and teams will gain an understanding of how to de-escalate existing conflicts and create an action plan for future conflicts. The ultimate goal is to create a work environment free of conflict and able to handle any disagreements that occur in a well-defined and calm manner.
The training is customizable for:
- 1:1 with Business partners (Joint Ventures, Mergers & Acquisitions etc.), investors or distributors.
- Leaders and managers to manage conflicts in their teams.
- (Multicultural) teams dealing with colleagues from other cultures.
What You’ll Learn
Following this conflict management course, teams will be able to:
What Will I Learn About Conflict Management?
Following this course in conflict management, your team will know:
- The five possible strategies to conflict management.
- How to choose the appropriate strategy for common scenarios.
- How to manage their emotions and develop their emotional intelligence.
- How to prepare and manage difficult conversations.
- How to avoid a blame culture.
- How to effectively resolve conflict within teams.
Following completion of this course, your team will be better equipped to manage tensions and resolve conflict in the workplace.
From “how do I resolve conflict?” to the five key strategies for managing conflict, we’ll take your employees through practical, step-by-step strategies that will help them manage tension and work with team members they find challenging…
What are the In-company Training Activities?
Training in key conflict management strategies is delivered with fun and engaging modules to practice resolving conflict and develop team learning within the safety of an office or online environment (depending on where the course is taking place).
Introduction: Conflict Management
Members of your team reflect on difficult situations they are currently facing or have faced in the past. They’ll talk about times when they avoided conflict or handled it poorly. It could be due to e.g. not knowing how to resolve a conflict on their own or in other cases, not being culturally aware to deal with conflicts with people of other cultural backgrounds. Examples include having to competition between team members, difficulties in communication, lack of trust and power struggles.
Emotional Intelligence Exercise: Management of Emotions:
Being involved in a conflict can be unpleasant. We can become frustrated and have difficulty letting go. Such feelings, even if not expressed verbally, can be harmful to ourselves and our relationships. Your employees will learn how their emotions influence their behaviors as well as effective strategies for managing their emotions.
Dealing With Difficult Employees: Recognizing Difficult Behaviors and Responding Appropriately
This exercise will help teams recognize and respond to difficult behaviors is role-play simulations. Team members can be given a scenario with a difficult situation and must come up with a plan for resolving the conflict. They can then present their ideas to the group and have their peers evaluate the proposed strategy. This allows teams to gain insight into how they would manage similar conflicts in the future and improve their problem-solving skills.
Conflict Anatomy Exercise: Conflict Debunked
This exercise will look at the different stages of conflict and encourage learners to recognize what conflict looks like in the workplace. Your team will investigate what happens when conflict is not managed and will be able to identify common behaviors and signals. Your team will identify conflict earlier and be better prepared to mitigate and manage such scenarios by revealing the phases of conflict through the use of a typical office-based case study.
The Blame Game: How to Resolve Conflict
A group exercise that demonstrates how destructive a blame culture can be while also encouraging learners to develop empathy as a method of conflict resolution. In a multicultural company under new management, teams are assigned specific tasks and seek to solve problems through empathy, questioning, and collaboration.
5 Approaches to Managing Conflict: Conflict Management Styles
Team members learn multiple conflict resolution strategies as well as when to use each strategy. We look at five conflict resolution strategies, adapted from the Thomas-Kilmann Instrument: accommodating, avoiding, compromising, competing, and collaborating.
Having Courageous Conversations: Planning Effectively
A group exercise designed to boost managers’ confidence in handling difficult conversations with employees.
Wrapping Up: Own It!
Each member of your team will identify and commit to five actions as a result of attending the conflict resolution training.
Each delegate will have access to post-training materials.
Every delegate receives a coursebook to return to their workplace.
Our Training Styles
This conflict resolution course combines in-person and online learning (depending on the requirement) to create a blended solution. You and your team learn the key concepts while participating in interventions, feedback, and role plays led by our trainer at your workplace. This strategy reinforces learning, adds value, and provides an excellent return on investment.
Your Conflict Management Trainer
Monika is your trainer and coach. With extensive experience across both commercial and public sector clients, Monika facilitates this management training regularly receiving commendable feedback on her ability to engage employees quickly and to deliver enjoyable yet productive training. Monika is qualified and accredited legal expert, mediator and a senior coach.
Countries we cover for strategy consulting:
